In September 2020, I embarked on a journey with Treated, a global healthcare provider that believes in health autonomy. Joining as a humble freelance translator amidst the whirlwind of the company’s re-branding. With an expansion into 20 new markets, the company had enlisted nearly 70 linguists. Over time, my initial role began to evolve. While my skill set already exceeded the role of conducting medical translation, coordinating with the clinicians and so on, I took the job because I loved what the company represented.
Embracing Opportunities and Challenges Head-On
When the Netherlands market beckoned, I took it upon myself to coordinate all content. Launching into new territories often comes with the challenge of tight deadlines and even tighter resources. I vividly remember dedicating five 18-hour days to data entry using Elementor, simply because there was work to be done and limited hands to do it.
Initiative is in my DNA. Whether it’s diving deep into a challenge without waiting for a directive or assuming responsibilities for the sake of project success, my dedication is unwavering.
Holistic Skill Set Tailored for the Digital Age
I bring to the table a blend of skills:
- SEO Mastery: Recognizing that content is vital, but visibility is paramount.
- Graphic Design & Video Editing: Enabling holistic project development without a need for external support.
- Automation & Web Development: Streamlining processes for heightened efficiency and user experience.
- Content Crafting: Maintaining message consistency and impact.
- Digital Marketing & PPC: Ensuring optimal visibility in the crowded digital realm.
From Linguist to Regional Patient Experience Manager
An unexpected pivot occurred when Treated requested that I review an application for the Regional Patient Experience Manager role for the Netherlands. Recognizing an opportunity, I took a leap and applied. Among 47 candidates, I emerged as the chosen one. By my fifth working day, I was not just managing the Netherlands but was also overseeing Denmark, Finland, Sweden, Portugal, and Germany – all thanks to my swift grasp of the backend system after a mere 20-minute training.
Proactive Problem-Solving: The Heart of Effective Project Management
At the core of effective project management lies the ability to anticipate, address, and adapt. My knack for problem-solving has been tried and tested on multiple fronts:
- Critical Problem-Solving: I addressed a major email disruption caused by a SendGrid misconfiguration. It wasn’t about technical prowess, but my keen observational skills and intuition. By the next day, every issue was resolved.
- Efficiency in Crisis Management: When an API glitch between Icepay and our PHP-based system led to hundreds of unexecuted refunds, I swiftly cleared up the situation in 24 hours. This entailed collaborating with developers in India, catering to patients in the Netherlands, and navigating the management in the UK.
- User Experience Enhancement: Despite the company’s sometimes laissez-faire attitude towards end-user experience, I never wavered from my commitment to excellence. My key projects include crafting interactive training for the Customer Service team in India and overhauling our fallout and automated email systems.
- Empowering Team Members: Recognizing that every individual has unique strengths and learning curves, I introduced tools and resources to uplift less tech-savvy team members. This not only improved their work experience but also enhanced overall productivity.
Mastery in Modern Web Development Technologies
In the constantly evolving landscape of web development, staying abreast of modern technologies isn’t just a preference, it’s a necessity. My experience extends into some of the most innovative and powerful tools in the industry:
- NPM (Node Package Manager): Beyond mere package installations, I’ve leveraged NPM for managing dependencies, ensuring that the projects I oversee have a consistent environment, reducing “works on my machine” issues and streamlining deployment processes.
- React: In the realm of user interfaces, React stands as a beacon of efficiency and modularity. I’ve crafted intricate, dynamic, and responsive UIs harnessing its component-based architecture, ensuring not only aesthetic appeal but also functional finesse.
- Next.js: Recognizing the importance of server-side rendering for performance and SEO, I’ve employed Next.js for its seamless integration with React. This has allowed me to deliver faster page loads, enhanced user experiences, and improved search engine rankings.
Harnessing these tools and technologies, I ensure that the digital projects I manage are not only built on a foundation of cutting-edge tech but are also optimized for performance, scalability, and user engagement. The modern web demands modern solutions, and with this suite of tools, I am well-equipped to deliver just that.
Proficiency with Linux Operating Systems
A successful digital project often relies on the robustness of its underlying systems. My expertise extends deep into the world of Linux Operating Systems, underlined by my hands-on experience with:
- Debian: Leveraging its hallmark stability, I’ve utilized Debian in multiple server configurations, ensuring continuous, fault-free operations.
- Ubuntu: With its blend of user-centric design and vast community support, I’ve championed numerous projects on Ubuntu, optimizing its innate adaptability and efficiency.
- Kali: Reflecting my commitment to comprehensive system understanding and security, I’ve utilized Kali’s advanced penetration testing and security auditing tools, fortifying projects against potential vulnerabilities.
- Mint: Appreciating the fine balance of performance and aesthetics, I’ve often harnessed Mint’s optimized performance coupled with its sleek design for various projects.
- Deepin: Standing out with its elegant design and user-friendly experience, I’ve explored Deepin for its unique blend of style and substance. It’s a testament to my belief in employing not just the most efficient, but also the most engaging tools available.
With the ability to navigate these diverse Linux environments seamlessly, I ensure peak performance, stringent security, and flawless integrations, regardless of the chosen platform. This foundational OS knowledge solidifies my capability to manage and oversee intricate digital projects with precision and foresight.
Bridging the Communication Gap
Acting as the fulcrum between management and developers, I ensure smooth information flow. I demystify technical complexities for the management while aligning developers with the broader company vision, ensuring everyone sails in the same direction.
While I may not yet wear the badge of a full-stack back-end developer, I counterbalance any technical shortfalls with boundless energy, rapid adaptability, and an insatiable thirst for learning and my intrinsic qualities – tenacity, foresight, and a relentless problem-solving mindset – that truly define me.
If you’re searching for a sentinel, ever-watchful and equipped to tackle challenges head-on, consider me your self-sharpening Swiss army knife with a built-in power bank.
I approach my work with unwavering seriousness, yet I believe in lightening moments with humor. Every former client and employer will vouch for my dedication, and I’m confident future ones will too.
I’m seeking not just a job, but a lifelong journey with a company where both of us can flourish and reach new horizons.
“Luck is the last refuge of the unprepared. When wished good luck, I advise sharing it with someone else. True success is the child of preparation, dedication, and resilience.”David De Wolf – Wolf Worldwide 2023
I eagerly anticipate the opportunity to bring my skill set, experience, and passion to the next esteemed organization.